Shipping & FAQ

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How It Works

Items listed for sale here are held in inventory at Fairware ready to ship or be produced on demand. 

Orders of in-stock items are typically fulfilled within one week of order placement. Made-to-order products can take up to 3 weeks to create. We can arrange rush deliveries if needed.

Fairware ships directly to your clients. If you'd like to personalize an order with a handwritten postcard, just add your request to the Notes section when placing your order and we'll take care of it for you, or ask that your own note be included with the shipment.

 

Invoicing

Swag ordered must be for business purposes and may be allocated to your budget.  If you’d like to purchase swag for personal use, please pay with your credit card upon checkout.  

 

General Questions

I NEED AN ITEM BUT DON'T SEE IT IN THE STORE. CAN I CREATE A CUSTOM ORDER?

Of course! Fairware can arrange for custom products to be printed if you don’t see what you need here. We have a broad assortment of other products that you can order based on your specific needs. Timelines for custom orders are typically 3-4 weeks. 

Here’s how:

Go to the Contact page, fill in the form indicating your budget, needs, and branding requirements.

Then we'll contact you with product quotes and any further questions we might need answered, working closely with you to create your new custom merchandise just as you'd like it.

WHAT IF I NEED LAST MINUTE SWAG?
If you are tight on time and are in need of last-minute swag just make the timeline clear in the notes on your order and we will do our best to accommodate your needs. 


Shipping Questions 

HOW LONG DOES IT TAKE?

Shipping time depends on where you are shipping to. The item will be shipped within 1 week of being ordered. After shipping, items are typically delivered within the following time frame: 
    • Canada and USA: 4-7 days
    • Europe: 14-21 days
    • Rest of the World: 30 days 
      I'M ORDERING MERCHANDISE FOR MULTIPLE PEOPLE IN DIFFERENT LOCATIONS. HOW DO I ENTER MULTIPLE SHIPPING LOCATIONS?

      You can do a bulk order by following these steps: 
        1. Download and fill in this form with your desired items and recipients’ addresses. 
        2. Create an order in the store for all the items. In the “Shipping recipient” field, add a note that you will be sending all the addresses via the bulk spreadsheet. 
        3. Send an email to shipping@fairware.com with the order number and the bulk spreadsheet. 
        4. When your order confirmation email arrives in your inbox, follow the advice process.  
          CAN I TRACK MY SHIPMENT?

          We ship all North American orders with tracking. For International orders, we automatically ship using the cheapest option. 

          WHAT IF I NEED EXPRESS SHIPPING?

          If you need express shipping, we will notify you of the extra cost and will need your approval before moving forward. 


            Can't find your answer?

            Email solutions@fairware.com and we'll be happy to help however we can.